Never give up.
I was going to Florida, for a trade show, toward the end of September last year. I procrastinated too long and, by the time I went to actually make the reservation, the hotel I usually stay in had raised their prices twice. I decided to shop around for a different hotel, and found a deal at Expedia. While at the site, I found something that said I was eligible for a $75.00 gas card, so I signed up. The card was to arrive 4 to 6 weeks after travel was completed. That time came and went, so I called the customer service number, and actually got to speak to a live person, but she was useless. Then, I went to the customer service e-mail address. That was better; they responded within a few hours, but it was basically an excuse. The promotion was over, the response was so great that they ran out of cards, etc., etc.
After something like 16 e-mail exchanges, over 5 months, the last of which where I said I was going to the attorney general, and other agencies, the card was mailed on Feb. 25. I think that the only reason that I got it was because I kept bugging them. The envelope that the card came in had my name and address hand written, so it was, apparently, not part of some mass mailing. I think they just finally decided that they'd better shut this guy up, before he actually does go to law enforcement agencies.
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John
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