Bananas.org - View Single Post - Would you ask the seller to replace this Tropicana Banana?

aruzinsky · 06-11-2023, 11:35 AM

I bought musa 'Tropicana', musa 'Little Prince', and nepenthes 'St. Gaya' from Wellspring Gardens which arrived in the same box. Only the Tropicanna looks unhealthy. It is the plant on the left:

Bear in mind that Wellspring Gardens requires a photo to be taken within 48 hours of receipt:

https://wellspringgardens.com/policies/refund-policy

and the above photo was taken with within the 48 hour time window. When I tried to email them the photo from the same email address that I gave them when I ordered, my email was returned with this message:

So, I used another email address of mine to get through to them. Do you think that they intentionally blocked me in anticipation of a replacement/refund request?

06-11-2023, 11:35 AM	#1 (permalink)
aruzinsky Location: IL Find me on the map! Zone: 6a (10 miles east of 5b) Name: Steve Join Date: Feb 2017 Posts: 499 BananaBucks : 202,670 Feedback: 0 / 0% Said "Thanks" 15 Times Was Thanked 791 Times in 317 Posts Said "Welcome to Bananas" 5 Times	Would you ask the seller to replace this Tropicana Banana? I bought musa 'Tropicana', musa 'Little Prince', and nepenthes 'St. Gaya' from Wellspring Gardens which arrived in the same box. Only the Tropicanna looks unhealthy. It is the plant on the left: Bear in mind that Wellspring Gardens requires a photo to be taken within 48 hours of receipt: https://wellspringgardens.com/policies/refund-policy and the above photo was taken with within the 48 hour time window. When I tried to email them the photo from the same email address that I gave them when I ordered, my email was returned with this message: So, I used another email address of mine to get through to them. Do you think that they intentionally blocked me in anticipation of a replacement/refund request?