Just now got the puter runnung! Tech support never called yesterday so I called them .. 2 hrs ago... that's how long it took. They needed the PW to master account which I never use (att.net), but why? - I use yahoo. And then ... that security question - again. Tech was ready to connect me to higher level when jokingly, I said only singers I can even think of, starting w/P, is Prince... Patsy Cline...& he said THAT'S IT. Yeah, she has a good voice but so does Celine D. & Whitney Huston (before the drugs) LOL
Passwrd is now reset, & diff security question. Hope this doesn't happen to you
