I've ordered from bananatree.com before.. and my experience was NOT good. They sent me the wrong tree, Bay Leaf seeds that were not viable, and they didn't bother responding to any of my emails.
The worst part of my experience is that I had to wait a whole year to find out if I got the right tree or not(Manzano). It turned out to be some type of plantain.. and it wasn't even as good as a typical grocery store plantain! Cost me a week of work to dig it out and chop it into mulch too.
I'm sorry to say, but I highly doubt that they sent you the plants you ordered. Their reviews on Dave's Watch Garden are largely negative.
The scoop on 'The Banana Tree (Banana-Tree.com)'
Also, the fact that they are based in a state where bananas do not grow leads me to be skeptical.
I highly recommend
Welcome to Going Bananas of Homestead, Florida!
I've visited the farm and know first hand that they have excellent quality plants and excellent customer service. I can't speak from experience as to how well they handle internet orders, but they have 100% positive feedback on Daves Watchdog.
I've said it before... I wish I had found that watchdog site years ago!