Originally Posted by PR-Giants

That sucks when a seller sends an a'ea'e in that condition, hopefully it didn't come from one of our members. The solution is very simple but just in case it came from a member here you should first let them advise you. I stopped selling a'ea'e on this site because I hated, really hated, when people here would give terrible advise to someone that got a plant from me. Everything I would advise you to do should have been done by the seller before they potted it, so I don't really expect the seller to be able to help you.