Oasis Tropical Plants and Trees, is a joke of a company
 

I purchased several banana plants on feb 7, and requested a refund on mar 2 due to the fact that they had not shipped yet.

I chose this company because they stated comunication and customer service is important, you be the judge.

This is their contact information listed on EBay

Contact us by: Ebay messages Company website: BANANA PLANTS,CITRUS TREES,BAMBOO,TROPICAL FRUIT PLANTS, BONSAI PLANTS,ELEPHANT EARS,ROOTS, CORMS, BULBS Company telephone: 1-734-308-4264 We are available to answer any questions and/or concerns as soon as we possibly can. We take communications with our customers very seriously

I called this number over 20 times, they never answered, not even once and
never returned any messages.

Next is a copy of our emails

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

To: "[email protected]"
Sent: Thursday, February 16, 2012 11:12 AM
Subject:

Hello,
I am waiting for confirmation of shipping details on my order.
Please let me know when you are shipping.
I am interested in seeing the plants before placing another order
Thanks
Keith

Hello,
I am contacting you in regards to your order. We have had an extremely large amount of complaints of our customers plants and trees arriving with frost damage and either they were dead or are dying, so we are either refunding our customers payment or temporarily holding orders for a few days until the weather is above freezing. I do not want to send you plants or trees that will arrive in that condition. I would much rather give your money back then for you to have to deal with this issue. It is not fair to you as a customer of ours and in good conscious will not do that to you or anyone else. We want you to have a positive experience with our company and not a negative one. The hold will only be very temporary and all orders will ship immediately upon the weather being more cooperative. So, if you could please contact me in return ASAP to let me know if this is ok with you, or if you would like your payment refunded. I sincerely apologize for this issue.
Best regards,

Dr. Mike Taylor

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

To: Dr. Michael Taylor PhD
Sent: Tuesday, February 28, 2012 3:22 PM
Subject: Re:

Hello Mike,
Can you keep me updated on when you will ship

Thanks
Keith

Hello Keith,
Of course, it wont be long. We ship out a massive amount each time we can. On top of that, our nurseries our overflowing with plants and trees so I need them out of here too, but not at the expense of my customers money or plants, it just isnt worth it to me. But, I will contact you immediately when it goes out. Thank you for understanding my position with this and if you have any questions or if you want a refund at anytime just let me know. Talk to you soon.
Sincerely,

Mike T

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

I left negative feedback on Ebay, and I wanted to show the negative feedback
they had left for me but Ebay removed it before I was able to copy.

Their comment was far from professional or even accurate.

THIS COMPANY IS A JOKE!

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

I have placed an order with them totaling over 100 dollars this winter. It is past the time ebay lets you leave feedback but the weather is now good enough to ship so I hope they show up. They do have a lot of positive feed back on ebay so I hope I didn't get screwed! I'll let you guys know how things go.

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

Bought a couple of California Golds from them and got the same thing. Will ship when it's warmer. Recieved them and they looked great. Put them in the ground and they were dead in a week. Hope you have better luck.

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

Hi, I also bought from Oasis on ebay. shipping was very delayed. I did receive two thai
blk. They were very tiny with little root to speak of. That was at least two weeks ago. I
didn't think they would make it. I kept them on a heat matt under lights and gave them a lot of tlc. They are looking better, but I don't want to deal with them anymore. I didn't
bother to leave a negative because sellers always retaliate. btw they closed thier ebay store. There is a message that there would be a delay. I think it's BS. Good Luck to anyone that has ordered from them!

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

I was deceived by all of the colorful BS they wrote on their website and in EBAY. They listed Beautiful Florida as the shipping location for bananas, now I assume that was a lie. Their prices and shipping were double that of Florida Hill Nursery, but I was taken in by their con job. After that fiasco I purchased from FHN, received my plants as expected. Planted them in the ground on a tuesday, then it rained nonstop for 4 days. On sunday they all had new leaves and looked beautiful.

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

Hi, just to let you know, I check oasis feedback all the time. They are up to 7
negatives & 5 nuetrals. Most for not shipping plants. I got mine but they were pretty sad looking and a LOT smaller than were advertised. As I mentioned before, I didn't bother w/feedback as I have seen the retaliation.
BTW they have only been members on ebay since 6-11. Oasis ebay store is
still not operating. Not very good rating for selling less than 10 months.
Beware of them!!!
Raggedy:2738:

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

Their excuse for the shutdown was,

"We are installing new plumbing and sprinkler systems in our greenhouses, so it is extensive work and will be completed as fast as possible."

That was the same as their recorded message on their telephone, back in early Feb.

Kind of makes you wonder how long they have been using that excuse, it would be funny if it has been for entire 10 months.

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

stay away, folks!

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

Well I just emailed them today to ask when they are going to ship and we will find out soon if they are going to reply let alone send them.

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

If you used Pay Pal file a claim

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

Its past the month and a half that they let you make a claim!
Or can you claim after that?

The need for dwarf Bananas in Canada has made me gullible .

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

Guess not.Check the date! All claims must be filed within 45 days of the transaction or the claim will be denied

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

Talk with your credit card company about a chargeback'

any time limit for chargebacks ! [Archive] - Web Hosting Talk

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

back in jan i was eying over their list of nanners for sale..
thanks to those of you here posting some concerns/not so good
experiences..i didnt order anything..i see on ebay..they have pulled
all their listings..
im glad i didnt order any plants now..
ive found last several yrs..many of you out there have been my best
source for OUTSTANDING plants.. much thanks !!!!
hope all that did order and waiting for plants get a resolution soon !!!

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

Good day everyone! I've been lurking for years. I usually just read and take it all in, (or try to because I am still confused about some things)This is my first post and I can not stay quiet about this. I agree with this thread!

I wish I had read this before I ordered the plants I never received. I should have listened to my gut. Most of the time when people have a million things to say, it's a warning not to buy from them.

I'm not even angry with them, I'm angry with myself!

Is there a thread/sticky that warns people not to buy from certain companies? Is it possible to start one if there isn't one?

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

Perhaps they are the same people as FAST GROWING TREES that are a total scam.

Re: Oasis Tropical Plants and Trees, is a joke of a company
 

i got mine from them within days and its doing good,