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Old 05-03-2010, 01:16 PM   #1 (permalink)
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Default AT&T Yahoo messing w/ me

Thursday a.m., I tried getting at my email & this forum but puter wouldn't let me. So, I restarted & pop up told me I had incorrect password. (I never turned the puter off night before.) It gave a # to call for tech support. The guy told me to re type my password where old one was. The old one showed 9 dots .. my PW only has 8 characters. The guy seemed confused. He then asked me the "security question" which was .."who is your favorite singer?" I don't remember anyone ever asking that, and I don't have a fav singer. He gave clue ...starts with a P. I couldn't even think of a singer starting w/'P'. He then told me to fax copy of my bill & D.L. to tech support - because I failed the security quest. They are s'posed to call me after 5 today. If my PW was wrong, how come I can get online here at Mike's house puter?
Did someone hack my puter? I will have a few things to say to ATT later!
Does anyone even have a favorite singer? What happened to 'mothers maiden name' or 'name of first pet'? Those things don't change...fav singer can change. I'm fuming.
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Old 05-03-2010, 01:36 PM   #2 (permalink)
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Default Re: AT&T Yahoo messing w/ me

We just went through the security question thing afew weeks ago as we were suddenly unable to pay our phone bill online. They asked Ric what my security question was... I yelled out.. they're supposed to ask YOU the security question and we give the answer. They insisted that we were supposed to ask the security question. I said, if I knew the security question and the answer to it.. then what good would the security question be? It was a mute point anyway as we hadn't forgotten our password. We ended up having to cancel the online bill pay and then newly apply.

Hope you stay sane!
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Old 05-03-2010, 02:05 PM   #3 (permalink)
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Default Re: AT&T Yahoo messing w/ me

Wow, what a dummy LOL. They are s'posed to ASK YOU the question.
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Old 05-03-2010, 03:42 PM   #4 (permalink)
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Default Re: AT&T Yahoo messing w/ me

I'm kind of partial to Mick Jagger ( from about '72... not the one propped up on stage these days)
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Old 05-03-2010, 05:06 PM   #5 (permalink)
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Quote:
Originally Posted by Bob View Post
I'm kind of partial to Mick Jagger ( from about '72... not the one propped up on stage these days)
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Old 05-03-2010, 09:46 PM   #6 (permalink)
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Default Re: AT&T Yahoo messing w/ me

Pink Floyd? was the answer or was it the Meat Puppets.. lol :^)
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Old 05-04-2010, 04:01 PM   #7 (permalink)
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Default Re: AT&T Yahoo messing w/ me

Just now got the puter runnung! Tech support never called yesterday so I called them .. 2 hrs ago... that's how long it took. They needed the PW to master account which I never use (att.net), but why? - I use yahoo. And then ... that security question - again. Tech was ready to connect me to higher level when jokingly, I said only singers I can even think of, starting w/P, is Prince... Patsy Cline...& he said THAT'S IT. Yeah, she has a good voice but so does Celine D. & Whitney Huston (before the drugs) LOL
Passwrd is now reset, & diff security question. Hope this doesn't happen to you
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Old 05-04-2010, 04:53 PM   #8 (permalink)
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Default Re: AT&T Yahoo messing w/ me

Who says "you can't get no satisfaction"?
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Old 05-04-2010, 05:44 PM   #9 (permalink)
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Default Re: AT&T Yahoo messing w/ me

I forgot to ask why they hid my bookmarks grrrr
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