Computer/printer problem

john_ny · 07-16-2008, 01:03 PM

Can anyone help with a printer problem?
I have an HP Photo Smart P1000 printer. The other day, I had a paper jam in it. I pulled a couple of sheets out, from the front, but still got the jam indicator. I then decided I had to remove the little door on the back of the machine. To do this, I had to disconnect from the computer, and the power supply. Did that, and got the last mangled sheet out. Hooked everything back up again. I noticed a little black box, at the lower right of my screen, next to the date. When I put the cursor on it, I got this.

[IMG]

[/IMG]

When I clicked on it, I got this:

[IMG]

[/IMG]

Does anyone know what this means? Do I have to re-install the printer? Oh, if, despite this, I click on,"Print" anyway, I get a message that I'm out of paper (but there's plenty of paper, in the tray)

Dean W. · 07-16-2008, 03:18 PM

If it were me I would play with a little while first (try HP website too). If that dosen't work try reinstalling it.

turtile · 07-16-2008, 09:32 PM

A hard reset should fix it.

Don't follow the first set of instructions (soft reset) - the second is the hard reset:
HP Photosmart Printers*-* How to Reset Photosmart Printers*

john_ny · 07-17-2008, 12:46 PM

Thanks. I'll give it a whirl, but I think I'll wait until Saturday, when I can have my computer guru (nephew) here.

john_ny · 07-19-2008, 03:38 PM

Thank you! Thank you! The hard reset did it.

07-16-2008, 01:03 PM	#1 (permalink)
john_ny Member john_ny's Photo Gallery Location: Staten Island, NY - southernmost county in NY State. Find me on the map! Zone: USDA7- Sunset34 Join Date: Jun 2007 Posts: 2,014 BananaBucks : 489,556 Feedback: 5 / 100% Said "Thanks" 1,057 Times Was Thanked 2,281 Times in 832 Posts Said "Welcome to Bananas" 37 Times	Computer/printer problem Can anyone help with a printer problem? I have an HP Photo Smart P1000 printer. The other day, I had a paper jam in it. I pulled a couple of sheets out, from the front, but still got the jam indicator. I then decided I had to remove the little door on the back of the machine. To do this, I had to disconnect from the computer, and the power supply. Did that, and got the last mangled sheet out. Hooked everything back up again. I noticed a little black box, at the lower right of my screen, next to the date. When I put the cursor on it, I got this. [IMG][/IMG] When I clicked on it, I got this: [IMG][/IMG] Does anyone know what this means? Do I have to re-install the printer? Oh, if, despite this, I click on,"Print" anyway, I get a message that I'm out of paper (but there's plenty of paper, in the tray) __________________ John

07-16-2008, 03:18 PM	#2 (permalink)
Dean W. Dean W.'s Photo Gallery Location: Cedar Park, TX Zone: 8b Join Date: Sep 2007 Posts: 4,279 BananaBucks : 186,197 Feedback: 13 / 100% Said "Thanks" 6,325 Times Was Thanked 2,126 Times in 971 Posts Said "Welcome to Bananas" 300 Times	Re: Computer/printer problem If it were me I would play with a little while first (try HP website too). If that dosen't work try reinstalling it. __________________

07-16-2008, 09:32 PM	#3 (permalink)
turtile Junior Member turtile's Photo Gallery Location: Delaware Find me on the map! Zone: 7a/b Name: John Join Date: May 2007 Posts: 235 BananaBucks : 44,450 Feedback: 0 / 0% Said "Thanks" 34 Times Was Thanked 180 Times in 108 Posts Said "Welcome to Bananas" 0 Times	Re: Computer/printer problem A hard reset should fix it. Don't follow the first set of instructions (soft reset) - the second is the hard reset: HP Photosmart Printers- How to Reset Photosmart Printers* __________________ http://www.unusualplants.net/

07-17-2008, 12:46 PM	#4 (permalink)
john_ny Member john_ny's Photo Gallery Location: Staten Island, NY - southernmost county in NY State. Find me on the map! Zone: USDA7- Sunset34 Join Date: Jun 2007 Posts: 2,014 BananaBucks : 489,556 Feedback: 5 / 100% Said "Thanks" 1,057 Times Was Thanked 2,281 Times in 832 Posts Said "Welcome to Bananas" 37 Times	Re: Computer/printer problem Thanks. I'll give it a whirl, but I think I'll wait until Saturday, when I can have my computer guru (nephew) here. __________________ John

07-19-2008, 03:38 PM	#5 (permalink)
john_ny Member john_ny's Photo Gallery Location: Staten Island, NY - southernmost county in NY State. Find me on the map! Zone: USDA7- Sunset34 Join Date: Jun 2007 Posts: 2,014 BananaBucks : 489,556 Feedback: 5 / 100% Said "Thanks" 1,057 Times Was Thanked 2,281 Times in 832 Posts Said "Welcome to Bananas" 37 Times	Re: Computer/printer problem Thank you! Thank you! The hard reset did it. __________________ John

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