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Tiki Hut All other posts go here. Banana jokes, travel stories, anything else you would like to chat about.


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Old 07-16-2008, 01:03 PM   #1 (permalink)
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Default Computer/printer problem

Can anyone help with a printer problem?
I have an HP Photo Smart P1000 printer. The other day, I had a paper jam in it. I pulled a couple of sheets out, from the front, but still got the jam indicator. I then decided I had to remove the little door on the back of the machine. To do this, I had to disconnect from the computer, and the power supply. Did that, and got the last mangled sheet out. Hooked everything back up again. I noticed a little black box, at the lower right of my screen, next to the date. When I put the cursor on it, I got this.

[IMG][/IMG]

When I clicked on it, I got this:

[IMG][/IMG]

Does anyone know what this means? Do I have to re-install the printer? Oh, if, despite this, I click on,"Print" anyway, I get a message that I'm out of paper (but there's plenty of paper, in the tray)
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Old 07-16-2008, 03:18 PM   #2 (permalink)
 
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Default Re: Computer/printer problem

If it were me I would play with a little while first (try HP website too). If that dosen't work try reinstalling it.
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Old 07-16-2008, 09:32 PM   #3 (permalink)
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Default Re: Computer/printer problem

A hard reset should fix it.

Don't follow the first set of instructions (soft reset) - the second is the hard reset:
HP Photosmart Printers*-* How to Reset Photosmart Printers*
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Old 07-17-2008, 12:46 PM   #4 (permalink)
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Default Re: Computer/printer problem

Thanks. I'll give it a whirl, but I think I'll wait until Saturday, when I can have my computer guru (nephew) here.
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Old 07-19-2008, 03:38 PM   #5 (permalink)
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Default Re: Computer/printer problem

Thank you! Thank you! The hard reset did it.
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