My negative banana purchasing experience
 

Hello!

I ordered a Dwarf Puerto Rican Plantain and a Dwarf Orinoco on May 19th from a company called "Green Earth Publishing" on Yahoo Shopping (greenhouse.net). The order status stated "Will Ship in 4-7 days".

Today I checked the status and it still showed the status as "Will Ship in 4-7 days", so I click on "contact us" and send an email asking what the status is since it's been 9 days.

The response was brief, saying only "allow 3 or more days for priority mail.." from Ted@greenhouse.net... but it said nothing about whether it's been shipped or not.

So, I write again and say: "Hello and thanks for responding.

I do not understand your answer. My question is for the status of the order, meaning has it been sent out yet? Or are you saying it will be sent out in 3 or more days? It is very confusing. I'm sorry."

His response surprised me: "it means just what it says... i am busy wait and see"

OUCH!:eek:

Now I need a Musa sikkimensis corm and am definitely not going to look at giving them my business (if anyone can point out a good corm dealer, not plant plug, please advise!)

Re: My negative banana purchasing experience
 

Green Earth is actually a pretty decent place to buy bananas from. The plants I got there were very healthy and identified correctly. I almost guarantee that the issues you are having with shipping stem from USPS and NOT Green Earth. I know I had some issues similar to that when things didn't arrive in the time quoted. They seem to SHIP things on a reasonable time-frame, but USPS always takes its sweet a$$ time getting things to us.

Re: My negative banana purchasing experience
 

Yeah, the order status on their online store said will ship in 4-7 days even 9 days after I ordered. Normally that updates to "Order Shipped" or something once it does get shipped.

All I did was ask if it has shipped and he was rude. All he needed to say was "yes, it has been shipped. give it a few more days" and that's it. Telling me "I'm busy, wait and see" is rude. Even if it takes him a month to send it, I am patient as long as he tells me "it will ship in another 3 weeks due to..." or along that line.

I'm still looking forward to receiving my plants, especially if the plants are as healthy as you say. However, I will not deal with them again.

Re: My negative banana purchasing experience
 

"I'm busy, wait and see."

:ha: :ha: :ha: :ha: :ha:


GOOD ONE!

Re: My negative banana purchasing experience
 

If this happened to me, I would contact the Owner / Manager and cancel the order.

There are several members here that sell bananas and they are highly recommended. I am sure they would appreciate your business.

Re: My negative banana purchasing experience
 

My first banana purchase was with Green Earth. I had the same problem,I was unable to find out if the plants had been shipped or not. I wanted to know if I should be watching out for them or ?. I found my plants had been sitting in the Post Office for 29 days. If I had known that they had been shipped I would have checked with the Post Office sooner. The USPS is supposed to leave you a notice that they tried to deliver and no one was home,well they didn't leave a notice and I doubt they even came to my door.
Green Earth is good for the plants he'll send them but when ? If I were you I'd check the Post Office.

Re: My negative banana purchasing experience
 

I have ordered from GreenEarth twice with good results both times --a total of 4 banana plants--I guess I'm lucky, but I have seen other post here about rude customer service. That is so not "good business" and so avoidable.

Re: My negative banana purchasing experience
 

I was going to buy Dwarf Puerto Rican from him. I've heard good things before.

Re: My negative banana purchasing experience
 

Okay, an update.

I just got home and see that the package arrived. The plants are in excellent condition, and very well packaged. I went on the website and now see they've updated the banana page and also added "We are 5 days behind in shipping due to sale".

So, even though the customer service experience was bad, these are excellent quality healthy looking plants.

Dean, I don't see the Dwarf Puerto Rican on the page anymore. Although I should get rid of mine since my family now has jokes to go along with it (I'm Puerto Rican and only 5'3" tall, so the plant and I are a match made in heaven, so they say now).

Re: My negative banana purchasing experience
 

I would have just kept e-mailing until I recd a reply :ha:

Re: My negative banana purchasing experience
 

Juni, if it needs a home just send it my way.:bananas_b Just kidding...they probably think your crazy about bananas. I noticed that one wasn't available anymore.

Re: My negative banana purchasing experience
 

I have had nothing but pleasant experiences ordering from Ted @ GreenEarth. I called him once to find out when one order was shipping & he was all over it. :^)

Re: My negative banana purchasing experience
 

I am glad to read that you received your plants, good luck!

Re: My negative banana purchasing experience
 

I have sikkimensis for $11.99 each. They are grown from seeds.

Re: My negative banana purchasing experience
 

Thanks for the update. Glad to hear your naners arrived and are in good condition.

Re: My negative banana purchasing experience
 

If anyone ever plans on purchasing bamboo, stay away from bambooplantation. They sent me some plants on the verge of death, and likely to be done for in a couple months and they avoid any attempts to contact them.

Re: My negative banana purchasing experience
 

Sorry to hear about your bad experience. Your moso is looking great.

Re: My negative banana purchasing experience
 

I too had a bad experience with Ted. The bananas he sent were teeny tiny and very thin. I was told later by members here that they were probably tissue-cultured and greenhoused. So naturally, they collapsed when planted out in full sun. Here is my thread from last year: http://www.bananas.org/f2/new-banana...over-9587.html Ted was actually really rude, saying that my soil was the problem.

I've ordered from several members here with excellent results so they are the only people I will buy from now.

Re: My negative banana purchasing experience
 

Well my nanner bad experiences come from one purchase with aloha tropicals, of course I was a novice and didn't help myself in the situation, and willis orchard couldn't send the right thing if it fell off a pile and landed at their feet 9 out 10 times. :^)

Re: My negative banana purchasing experience
 

Has anyone heard from the guy at Hardy Tropicals? I've bought excellent large corms and palms from him before, but this year his site still lists the bananas as available May 2010. No one responds at his end.